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Jennifer Hesser
Operations Manager,
Skidmore, Owings & Merrill (SOM)
Jennifer has extensive experience developing, growing, and leading high-performing tourism and hospitality experiences in the architecture and commercial high-rise sector. Her expertise is capitalizing on areas for improvement, tactile team leadership, and streamlining operations while strategizing maximum profitability potential. Jennifer has served as General Manager , Director of Operations and Project Manager, initiating business opportunities and evaluating value-driven growth opportunities for multi-million dollar renovation and capital projects including TILT at 360 CHICAGO (Formerly The John Hancock Observatory Chicago), One Liberty Philadelphia Observation Deck Experience, Cloudbar and 360 CHICAGO Concourse Experience. Jennifer is currently the Operations Manager at Skidmore, Owings & Merrill, Chicago.